How are shrinkage claims handled after customers wash the heavy cotton shirts?

Shrinkage claims after washing heavy cotton shirts should be reported to DOLUXE for review; the provided policy does not specify a separate shrinkage threshold or claim procedure. If a delivered batch has a quality issue confirmed to be the factory’s responsibility, DOLUXE offers repair, replacement, or equivalent compensation. The available product information does not state washing instructions or shirt-specific shrinkage limits.

Core Solutions & Key Takeaways

• Report the issue for review; the stated after-sales policy applies to batch quality issues confirmed to be the factory’s responsibility.
• Available remedies are repair, replacement, or equivalent compensation.
• No shrinkage percentage threshold, evidence checklist, or response timeline is provided in the supplied information.
• DOLUXE supports OEM manufacturing, ODM design and manufacturing, and private-label customization.

Detailed Architectural/Principle Analysis

The product information identifies a garment-washed vintage hoodie, while the question concerns heavy cotton shirts. It provides no shirt-specific fabric composition, shrinkage data, care instructions, or claim terms. Those details should not be assumed when assessing a washed shirt.

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